Service Agreement


It is considered a “no-show” when the client is not available at the scheduled appointment time and does not contact 1st Class Delivery to cancel or reschedule.

We reserve the right to charge 50% of the total invoice/balance due, due to the loss of revenue caused by a “no-show” or a cancellation. Please make every effort to call and cancel or reschedule when possible to avoid such situations. Charge will automatically be taken with card on file for the service.


In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the owner has the discretion to waive the fee within a 72-hour period.

We reserve the right to reschedule a service if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and 1st Class Delivery.
In the event of a service cancellation, there will be a 50% cancellation fee which equals 50% of the total value of the trip in lost revenue.

(Any scheduled services such as airport transportation services, passenger transportation services, etc. are not eligible for cancellations unless lines 2-4 apply).

Each driver has the choice to decline service (only at the approval/discretion of the owner of 1st Class Delivery) if client arrives 15-30 minutes late or is rude, belligerent, etc. $10 will be charged extra for each 15-minute segment of lateness.
Pets are accepted, additionally clients are responsible for any messes they, their loved ones, or their pets make in the vehicle and if the driver’s vehicle sustains damage to the interior due to the client bringing a pet there will be a $150 cleaning fee charged to the client for cleaning related costs in the event this arises.

We reserve the right to refuse service to any client for any reason.

Payment is to be made at the time of service *unless it is a scheduled/in advance trip* which must be made upfront, with a credit or debit card, and card used must be kept on file with 1st Class Delivery’s Square Dashboard. Payment can be cash or credit card for all other services/trips not in advance or scheduled. Our rates are based on trip (miles & drivetime), and service being used.


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What You Can Expect From Us

Trusted & Experienced

1st Class Delivery service offers honest, ethical, professional delivery service. We believe in open, clear communication as well as listening to your needs so we can help you get what you need, when you need it!

Same Driver Every Time

We don’t just service the community, we build relationships with the people in our community. Our goal is to know and understand what you need, when you need it and be there for you when you need us most!

Reliable & Fully Insured

We are fully insured and do out best to go above and beyond in every delievery. Our goal is to help you focus more on your goals while we handle the driving for you. We are your trusted and reliable delivery service in Cape Coral and a few surrounding areas.

Satisfaction Guaranteed

When you are happy, we are happy! Your satisfaction is our commitment. Success is easier to achieve with a good support team on your side. Let us help! Our goal is to save you time and simplify your life by doing the driving for you!

  • Grocery Shopping 80% 80%
  • Errand Services 60% 60%
  • Concierge Services 90% 90%
  • Personal Shopping 80% 80%
  • Food Delivery 60% 60%
  • Alcohol Delivery 90% 90%

Happy Customers

“I can’t say enough good things about this delivery service! I use them weekly! Super convenient & absolutely Great customer service. Would highly recommend you use 1st Class Delivery and make your life easier!” Joanna Rinella, Empire Property Management

“Big shout out to Matthew and 1st class delivery. He’s such a tremendous help for our busy season! Always goes out of his way to help us and others. I’m very happy to have him as part of our team! Always puts in the extra effort to help out in any way!!” Joann Lafata, Amore Italian Bakery

“Phenomenal service. I contacted Matthew Jon Sauerland on 10/12 late evening and the following day he showed up at the wife’s place of work to deliver flowers. He sent me photos of different flowers available, he kept me up to date and alerted me when the task was completed. Thank you” John Fuentes, Owner of All Service Adjusting

Other Services

Personal Errands

Dry Cleaning Pickup

Special Occasion Delivery

Alcohol / Tobacco Pickup

Food Order Pickup

Package Pickup

Party Supplies Pickup

Pharmacy Pickup Pickup

Same Day Document Delivery